Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders once placed are dispatched within 2-3 working days. Shipping time might range from 4-7 days from the day of dispatch.
You can only change shipping address before an order has been dispatched. You can do this by simply mailing us on support@project.gift
You can track your order here from this page Track Here
Yes we do charge gst as per government norms. But the best part? All are prices are inclusive of all taxes.
We ship worldwide.
Yes, your items will arrive in a single sealed package.
Yes. That’s the way our system has been designed you just have to put the address of the person you want to gift. We will deliver to their doorstep. As soon as they Scan the QR to open the gift, you get a notification 😉
If you need to swap an item
Returns and Exchanges
We believe that we QA and send out every stuff from our warehouse with minute carefulness. But in-case for any unforseen circumstances you do not like our service, we provide you with store credits as a refund.
In this case, please drop an email at support@project.gift and we will help you deliver the right item.
In this case, please drop an email with pictures stating proof of damaged goods at support@project.gift and we will help you deliver it again.
You can email us at support@project.gift to change the address. Please note shipping address cannot be changed once we dispatch the item
Yes you can. But you can not if the order has already dispatched from our warehouse.
Yes, pre orders are fine.
Didn’t find an answer to your question? Email us at support@project.gift